Program Manager - Office of Migrant Services

Washington, DC, DC
Full Time
Office of Migrant Services

Position:          Program Manager, Office of Migrant Services

Open Date:      Monday, October 17, 2022

Close Date:      Opened until filled

Grade Equivalent: ES-8 ($114,441 - $160,216)

Current District of Columbia residents will receive priority and advanced preference for screening and interviews.

** This is an excepted service position in the District of Columbia. The selected candidate must be a domicile of the District within 180 days of hire. Strong preference for current DC residents. *****


In recent weeks, the influx of migrants to the District of Columbia has increased substantially, from an average of 50 to 100 persons per day throughout April, May, and June 2022 to nearly 300 persons per day as of early August 2022.   The District government has coordinated with multiple non-governmental organizations (NGOs), who quickly organized to aid the arriving migrants, and with the federal government and regional partners to ensure migrant arrivals are treated humanely and have the resources they need to reach their final destinations. 

To respond to the urgent needs, the District established an Office of Migrant Services within Department of Human Services.  OMS will provide emergency and temporary services and supports to migrants transiting through or to the District from states along the southern border of the United States.


Program Manager – Office of Migrant Services

This position is responsible for leading the newly formed Office of Migrant services (OMS), within the Division of Community Services, in the Family Services Administration (FSA) of the Department of Human Services. 

The Program Manager will be responsible for establishing and shaping policy and program development while implementing efficient business processes and to meet the needs of people arriving in the District of Columbia after having crossed the southern border. The program manager will develop and manage a team that will oversee contracts that provide reception, respite and temporary shelter services, as well as transportation and other services. The incumbent will also be charged with pursing best practices in migrant support and resettlement services and coordinate with regional partners on delivering these services.  

The OMS Program Manager will serve as an advisor and subject matter expert to the FSA, Administrator, and Chief of Staff and Agency Director on a variety of issues surrounding resettlement and Migrant Services. The incumbent will provide recommendations regarding new programs and appropriate courses of action. 

The Office of Migrant Services within the District of Columbia will be the leading entity for planning, developing, administering, and monitoring the implementation of Migrant services. 



  • Plans, organizes and supervises the operation of a program(s) and its activities in accordance with the mission and goals of an agency; develops new programs to support the strategic direction of the agency; advises and consults with administration/division managers; meets with appropriate staff to identify and resolve problems or conflicts; makes or recommends final decisions regarding policy, operations, and administrative procedures of the program.
  • Establishes and manages long- and short-term program goals; develops, analyzes, and evaluates new or modified program/management policies, regulations, goals, or objectives.
  • Develops, implements and maintains complex procedures, administrative monitoring practices and controls in order to obtain smooth and effective operation of a program(s); coordinates work activities of the program to prevent delays in required actions or to improve programs or services; identifies , develops and implements departmental goals, objectives, policies, and priorities; determines resource allocation and levels of service according to established policies; plans and writes grant applications and manages grant-funded projects.
  • Develops and analyzes program reports; directs the preparation of monthly and annual reports; directs the gathering and analysis of information and reports necessary to document and evaluate processes.
  • Directs the work of, and monitors subordinates to improve performance; evaluates and advises on organization, methods, and procedures.
  • Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major program priorities.
  • Directs the identification of service gaps, problems and deficiencies, and the development of new program and service strategies to improve, refine or broaden program areas in response to the needs of the District and the community.
  • Develops plans and strategies to monitor and evaluate program efficiency and effectiveness based on established goals, outcomes and benchmarks. Sets performance measures for program area.
  • Analyzes program data and performance measures in relation to agency, local/state and national objectives for the program area. Tracks industry trends, local and regional program area issues and District policy to ensure integration of program initiatives.
  • Serves as a liaison between the agency and/or division, community agencies, citizen groups, developers, property managers, committees and commissions, federal, state and local agencies, authorities and task forces concerning agency program needs, new programs, policies and procedures and to facilitate progress on specific projects.
  • Communicates with the public and the media on programmatic and community issues; develops marketing strategies to promote program services.
  • Performs other related duties as assigned.



  • A bachelor's degree in public administration or a related field is preferred.
  • Direct experience working and leading  social service programs is preferred.
  • Knowledge of Federal, State, and local rules and regulations pertaining to assigned agency, division, or program.
  • Expert knowledge of and skill in the application of a wide range of qualitative and/or quantitative methods for the assessment and improvement of program effectiveness.
  • Knowledge of agency program goals and objectives, the sequence and timing of key program events and milestones, and methods of evaluating the worth of program accomplishments.
  • Knowledge of relationships with other programs and key administrative support functions within the employing agency.
  • Ability to plan, organize, and direct team study work and to negotiate effectively with management to accept and implement recommendations, where the proposals involve substantial bureau resources, require extensive changes in established procedures, or may be in conflict with the desires of the activity studied.
  • Ability to manage, supervise, train, and coordinate complex functional areas of responsibility and groups of employees; identify, analyze and report upon activities, issues, and problems and recommend appropriate solutions; establish and maintain effective working relationships with agency staff, representatives of other agencies and the public; present facts clearly and concisely orally and in writing; and make group presentations.



There is a legal requirement that each new appointee to the Excepted and Executive Service either: (1) be domiciled in the District of Columbia at the time of appointment; or (2) establish District domicile within one hundred eighty (180) days of appointment.  The law also requires that Excepted and Executive Service employees maintain District domicile during the period of the appointment.  Failure to maintain District domicile during the period of the appointment will result in forfeiture of employment.


Apply for this position

Apply with Indeed
We've received your resume. Click here to update it.
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file