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Chief Operating Officer - Department of General Services

Open Date:  May 11, 2018

Closing Date:  Open until filled

Salary Range:  Excepted Service, Grade 10 ($115,928 to $173,891)




The Chief Operating Officer position is located in the District of Columbia Government, Office of the Director, Department of General Services (DGS). DGS manages the capital improvement and construction program for District government facilities, which include the development and construction of new government owned facilities -- consisting of the District of Columbia Public Schools (DCPS), recreation centers, office buildings, among others. DGS is responsible for real property for District government use, managing space in buildings operated or leased by District government, and providing building services for facilities owned or operated by the District. DGS provides engineering services, custodial services, security services, energy conservation, utilities management, maintenance, inspection, planning, small and large capital repairs and non­ structural improvements. The agency, also, is responsible for selling and leasing other District real property.

This position serves as a key member of the Director's senior management team, responsible for the day-to-day operation of the divisional units of the agency. This position has responsibility, authority and accountability for overseeing cross functional operations that include the capital construction, facilities management, energy and sustainability and protective services and provides direction for strategic planning and execution of a range of program activities. The incumbent, also, has full authoritative responsibility for managing, administering, developing and carrying out the goals and objectives of DGS, and utilizes demonstrated leadership skills to provide managerial direction and guidance in support of the operation of the various entities within DGS. The assignments are complex and demanding involving continuing effort in the development of new techniques and performance criteria, and to assure that each task undertaken will further the objectives of the Agency.



  • Serves as principal advisor to the Director in the discussion of work plan, resource allocation, and negotiation sessions with agency executive staff and managers. Advises on a variety of key issues requiring the Director's personal attention. Participates in recommending and formulating polices strategies on budgeting and program management.
  • Responsible for day-to-day management and oversight of divisional units of Capital Construction, Facilities Management, Portfolio Management, Protective Services and Sustainability and Energy Management.  Uses performance management data to evaluate division on work efforts.  Meets regularly with supervisors to ensure divisions meet goals and objectives.
  • Provides leadership and direction for DGS's ongoing management, including overseeing the development of strategic and business plans, and helping to establish objectives, and setting priorities to meet the needs of DGS. Consults with, and provides advice and assistance to DGS's executive staff and managers in implementing the policies of the Director. Coordinates briefings and management conferences among the Director's executive staff and managers.
  • Provides formal and informal advice and opinions to the Director relating to major new directions and innovative programs. Identifies for resolution, major problems requiring the attention of the Director. Directs special studies and work groups on major issues assigned by the Director. Makes recommendations regarding courses of actions for resolving problems. Determines effectiveness of ongoing programs and recommends redirection to assure attainment of goals and objectives.
  • Reviews and analyzes policy and proposals submitted by subordinate organizations, major legislative proposals, internal and external reports, etc. On the basis of such coordination and research efforts, develops and presents authoritative recommendations to the Director. Coordinates and consults with the Office of General Counsel and other counsel in requesting legal assistance to support DGS's mission and in responding to requests for litigation and other legal activities.
  • Identifies long-range goals and program delivery objectives for inclusion in the Director's annual work plans.  Keeps  abreast  of  activities  and  problems  connected  with  the  resources  and management activities. Conducts critical, comprehensive and feasibility studies to evaluate the impact of specific policies and procedures and to assure the accomplishment of DGS's overall goals and objectives.
  • Determines and evaluates the issues presented, in light of established policies and operations, using appropriate sources of information, within and outside of the Department. Carries out assignments on matters of special concern to the Director involving a wide variety of matters incidental to the operation of the Department.  Develops facts, makes recommendations and/or reports results.
  • Reports and advises the Director on the effectiveness of DGS's organizational methods and procedures and activities under the administrative jurisdiction of the Director, as determined by follow-up actions, general management and administrative policies, both existing and needed.
  • Represents the Director in various discussions conveying the Director's point of view, desired emphasis and goals. Represents the Director on committees or boards which may be inter­ departmental and may include representatives of the public and/or other Departments and agencies within and outside the D.C. Government, which purposes include improving or developing programs and implementing external requirements. May be expressly delegated authority to speak for the Director and decisions resulting may commit DGS to a specific course of action.
  • Conducts special studies of extremely controversial or sensitive problem areas that have been identified personally or through other sources. These studies include changes in methods of program operation and staffing requirements necessary to effect improvements in program efficiency, effectiveness, and economy.
  • Prepares reports of findings and recommends alternative courses of action designed to resolve problems. Recommendations made often serve as the basis for new policy, and may dictate the need for program modifications or organizational clarity necessary to bring programs back on track, and improve effectiveness of managing the District's real property assets.
  • Assists the Director in the preparation and justification of DGS's budget, and appear with other responsible officials before D.C. Government and Congressional committees (as may be the case) to justify and defend proposed budgets and programs.
  • Directs staff efforts in identifying, analyzing and investigating critical, unusual or crisis situations that cross organizational lines or which have a high level of interest, i.e., internally, at the Mayor's level or from the community.
  • Provides the full range of managerial and supervisory services, as required to manage and direct the work efforts of subordinate staff and activities of assigned operations. Establishes work standards; designates work assignments; identifies developmental and training needs; and evaluates work performance. Gives advice, counsel and instructions to individual employees on both work and administrative matters.    Conducts the annual performance rating for staff members, and formulates overall plans for personnel, equipment, space and operating procedures.
  • Performs other related duties as assigned



  • Mastery of and knowledge of principles of general management, public sector and/or business administration and their application in government.
  • Mastery of, and skill sufficient to represent the agency, in specialized and local policy areas with other components of DGS,  District Government, and local agencies, professional groups, advocacy groups, committees, etc.
  • Mastery of a wide range of qualitative and/or quantitative methods for assessment and improvement of program effectiveness or improvement of complex management processes and systems. Mastery of a range of administrative laws, policies, regulations and precedents applicable to the administration agency programs.
  • Mastery of and skill in problem-solving, negotiation strategies and project management. Mastery knowledge of, and skill in applying analytical and evaluative methods and techniques to conduct in-depth research of policy issues, program/operations, project issues; to review and analyze complex issues; and to prepare clear, in-depth reports of studies and recommendations. Mastery of management principles, practices, methods and techniques. Demonstrated skill in determining methodologies, approaches or alternatives used to achieve initiative objectives.
  • Demonstrated skill and experience in providing leadership in a managerial capacity, and in a team-based environment, securing the support and cooperation of officials. Ability to supervise subordinates based on priorities, selective consideration of the difficulty, and the requirements of the assignments and their capabilities.
  • Expert ability to supervise a cross-section staff skill mix including managers, technical, investigative and clerical support staff in a manner conducive to demonstrate performance and maintain high morale.
  • Demonstrated skill in customer relationship management
  • Superior oral and written communication skills to prepare and present recommendations and solutions regarding complex issues based on analysis and evaluation, including the preparation of presentation of reports, proposals; to represent the agency, in specialized and local policy areas with other components of DOS, District Government, and local agencies, professional groups, advocacy groups, committees; and to articulate instructions and directives.
  • Interpersonal skills, sufficient to direct/organize and coordinate through systematic, professional efforts and comprehensive studies of those activities which serve as the sounding board for definition of major issues, and lead to the development of new or revised procedural and/or policy proposals.



There is a legal requirement that each new appointee to the Excepted and Executive Service either: (1) be domiciled in the District of Columbia at the time of appointment; or (2) establish District domicile within one hundred eighty (180) days of appointment.  The law also requires that Excepted and Executive Service employees maintain District domicile during the period of the appointment.  Failure to maintain District domicile during the period of the appointment will result in forfeiture of employment.

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