The mission of the Department of Motor Vehicles is to implement programs and specialist activities which help to improve the District’s economic competitiveness and the quality of life by fostering the safe operation of motor vehicles on the District’s streets in accordance with applicable laws and regulations. The Department of Motor Vehicles is responsible for all traffic adjudication hearings, traffic adjudication processing, vehicle inspection, vehicle registration and driver testing, including medical reviews and insurance compliance. The objective of this mission is to provide optimum public services while ensuring maximum public safety.
The incumbent works under the general direction of the Deputy Mayor for Operations and Infrastructure and the City Administrator. Supervision received is generally consultative in nature and is usually centered around specific issues of urgency relative planned goals and objectives, departmental mission, priorities, policies, planning and developments, relative laws, and controversial and legal issues.
As a recognized authority over the implementation of traffic adjudication, vehicle inspection, vehicle registration, driver compliance, and testing, including medical reviews and insurance authority in achieving overall mission, compliance and ultimate goals of the Department. Recommendations and proposals are usually accepted as authoritative.
Guidelines used include directives, established policies, District and Federal laws, regulations and practices or motor vehicles and operating data and requirements,; reporting systems, procurement and contracting regulations, personnel regulations and standards, manuals and precedent setting cases, etc.
DUITES AND RESPONSIBILITIES
- Plans, organizes, implements departmental activities, operations and programs encompassing motor vehicle services; customer satisfactions; regulatory directive and operating systems.
- Provides policy direction and overall management and direction to the Administrations/Divisions which provides functional services to the District of Columbia motorists as well as those from other jurisdictions.
- Projects requirements of motor vehicle services using demographic information, business and residential growth projections and other statistical data; correlates projects demand with system capabilities and recommends improvement strategies and anticipated costs and benefits to expand systems in various areas of the city.
- Develops strategies for complying with Federal, State and local laws relative to the overall realm of motor vehicle services. Recommends legislation or enforcement action where violations affect system integrity.
- Oversees the implementation and direction of subordinate staff in providing expedient action where violations affect system integrity.
- Oversees the implementation and direction of subordinate staff in providing expedient services throughout all phases of operations within the Department.
- Develops resource guidance for subordinate activities, and performs continuous appraisal of the utilization of resources in accomplishing program objectives and goals.
- Assures that expeditious and fair hearings for all persons who are grieved by the issuance of citations for moving violations, parking violations, public space violations; or violations arising from enforcement of the motor vehicle insurance laws.
- Develops and coordinates laws, rules and regulations which affect the functional responsibilities of the Department. Implements program plans to meet objectives. Develops strategies with contingency plans to implement goals.
- Communicates the Department’s vision and mission to departmental staff as well as to persons outside of the agency.
- Establishes long-range plans for direction of the Department; establishes budgetary requirements and expenditures; assures that supervisory personnel comply with human resources management policies and procedures,; ensures compliance with all departmental policies; and assures the implementation of new or revised programs and policies.
- Ensures the establishment of a data collection and data management system to control and provide relative information pertaining to motor vehicle services rendered by the Department.
- Monitors services provided by the various Administrators to assure quality services are provided to residents as well as the general public.
- Approves or recommends changes in departmental policies and procedures and conducts periodic reviews of daily management work to assure that is compiles with departmental standards.
- Provides general direction and oversight management of daily work functions through managers of the Administrations. Reviews weekly and monthly operating reports, budget expenditures, personnel actions and the like.
- Selects and supervises all functional managers. Provides either direct or indirect supervision for functional areas in the absence of functional managers or in emergency situations.
- Represents the Department in response to the media and other high level requests for information. Attends meetings, conferences, etc., with officials of other government agencies, the City Council, City Administrator and other entities relative to the services provided by the Department.
- Performs other related duties as assigned.
REQUIRED BACKGROUND AND EXPERIENCE
- Minimum Bachelors degree in public administration, planning or a closely related field and at least five (5) years of management
- Direct experience managing large complex budgets.
- Mastery knowledge of the mission, policies and goals of the Department of Motor Vehicles.
- Mastery knowledge of motor vehicles, traffic, driver testing, and insurance compliance.
- Mastery knowledge of the principles and practices of management, including supervisory management and customer service.
- Expert knowledge of the principles and practices of safety associated with vehicle inspection and office operations.
- Skill in oral and written communication.
- Skill in establishing relationships with legislative representatives; customers; and other District, Federal, State and local agencies and offices, residents; consultant and contractor personnel; and the general public.