Supervisory Case Manager, Mayor's Office on Returning Citizen's Affairs (MORCA)

Washington, DC
Full Time
Mayor's Office on Returning Citizen's Affairs

Supervisory Case Manager 

Excepted Service,  Grade 6 - salary = $80, 845.06

Open: March 15, 2024

Close: Until Filled

Current District of Columbia residents will receive priority and advanced preference for screening and interviews.


District law requires that each new appointee to the Excepted and Executive Service either: (1) be domiciled in the District of Columbia at the time of appointment; or (2) establish District domicile within one hundred eighty (180) days of appointment.  The law also requires that Excepted and Executive Service employees maintain District domicile during the period of the appointment.  Failure to maintain District domicile during the period of the appointment will result in forfeiture of employment.

The Mayor's Office on Returning Citizen Affairs (MORCA) provides useful information for the empowerment of previously incarcerated persons in order to create a productive and supportive environment where persons may thrive, prosper and contribute to the social, political and economic development of self, family, and community.  MORCA's mission is to provide zealous advocacy, high-quality services and products, up-to-date, useful information for the empowerment of previously incarcerated persons in order to create a productive and supportive environment where persons may thrive, prosper and contribute to the social, political and economic development of self, family, and community.   To learn more about MORCA, please visit here:


This position is located in the Mayors office on Returning Citizens affairs (MORCA). Within MORCA are case managers assigned the responsibility to facilitate the connection to, and monitors constituents’ progress with, resources and services available to District residents returning from State Prison, or Federal Bureau of Prisons custody. This position is established to function as the Supervisory Case manager, responsible for overseeing and supervising the staff assigned to perform case management work, which involves providing wrap-around services inclusive of the administration of a comprehensive reentry assessment and the creation of an individualized reentry roadmap plan, utilizing the many support services available to returning citizens in the District. The case management staff works with program participants to address critical needs as identified by the risk and needs assessments and to ensure successful reentry by strategic connection to the resources that will help the residents meet their reentry goals.

Position Controls: 

The Supervisor makes assignment in terms  of general objectives and priorities. The incumbent works independently  in planning and carrying out assignments, resolving most of the conflicts, and coordinating the work. the incumbent is expected to demonstrate initiative, creativity and sound judgement when planning, developing and implementing an approach to be taken or methods to be used. The supervisor is kept abreast  of potentially controversial findings, issues or problems of wide impact. Completed work is reviewed in terms of feasibility, compatibility with other work, or effectiveness in meeting requirements or expected results. 

Guidelines include established District of Columbia and federal laws, regulations, policies and procedures pertaining to the Mayors office on Returning Citizens Affairs. Incumbent exercises originality, judgement and initiative in interpreting or adapting guidelines to individual case and/or situation in recommending new policies, plans, and procedures. 

Major Duties and Responsibilities:

  • Manages and administers the comprehensive reentry assessment (risk and needs) to MORCA constituents as a part of the intake process.
  • Oversees the creation and monitoring of the progress of an individualized reentry roadmap plan for MORCA constituents that will utilize the many support services available to returning citizens in the District. 
  • Supervises staff activities; assesses the need and actions; establishes work standards; designates work assignments; identifies developmental and training needs; evaluates work performance; approves/disapproves leave request.
  • Troubleshoots for resolution of complex case conferences related to identifying and addressing client barriers; and to recommend a plan of action to address concerns. Follows up on pans of action. 
  • Coordinates, and works with the constituents to identify a career pathway and primary or supplemental training/education opportunities to move the participation along their chosen career path, and family sustaining employment.
  • Oversees the maintenance of statistical data and updating of case manager records which reflect current and accurate data of clients and the case management activities performed.
  • Supervises and coordinates the preparation of minority updates regarding the process of clients on the assigned case load. Prepares and submits to supervisor special and recurring statistical and narrative reports. Also, provides follow-up reports on unusual cases and incidences
  • Maintain contact with participants based upon their risk/need and provide appropriate counseling services; and maintains integrity of confidential information relating to clients, staff and stakeholders. 
  • Attends meetings as directed by the Director of MORCA, which includes communities, in-services, stakeholder, partner agencies, etc. 
  • Other duties as assigned and needed for program support.

Minimum requirements (candidates not meeting this threshold will not proceed)

  • Minimum Bachelor's Degree in Social Work or related field. CCM, LCSW, SSW, MSW certification or a master Degree is preferred.
  • Minimum two (3) years relevant experience in case management, mentoring, and support to at- risk population. Experience in working with at-risk populations returning from incarceration preferred
  • Thorough knowledge of the theories, principles and practices of a behavioral or social science in order to work effectively with clients.
  • Demonstrated skill and experience in providing leadership in a supervisory capacity, and in providing leadership in a team-based environment.
  • Skill in interviewing clients in order to gather information pertinent to case services and resolutions.
  • Ability to establish working relationships with co-workers and function as part of a cohesive team
  • Ability to develop cross-agency partnerships with service providers, educators, business and industry partners, and government agencies
  • Demonstrates current knowledge of and the ability to apply instructional technology applications that support the diverse needs of constituents
  • Ability to express complex ideas with clarity and precision both orally and written
  • Strong interpersonal skills
  • Ability to handle multiple deadlines and tasks simultaneously
  • Effective organizational planning and project management skill
  • Ability to effectively work and communicate with clients, personnel, and community partners from diverse cultures or backgrounds in
  • Maintain integrity of confidential information relating to clients, staff, or stakeholders.

The Bowser Administration seeks qualified candidates for this position.  If interested in consideration, please complete the attached questions and attach a resume and cover letter.  The MOTA team will contact only those candidates deemed most qualified.    No calls please.


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